Privacy Policy

Who we are

switchflow is an AI automation agency based in Sydney, NSW, Australia. ABN pending. We build AI voice agents, lead generation systems, and workflow automation for Australian service businesses. Operated by Jules Howard (jules@switchflow.agency).

What we collect

We collect personal information you voluntarily provide when booking a call or enquiring about our services: name, email address, phone number, and business details. We may also collect usage data through analytics tools.

How we use it

We use your information to respond to enquiries, deliver our services, and communicate with you about your account or project. We do not sell your data to third parties.

Third-party processors

We use the following services to deliver our work:

• Cal.com — appointment booking
• Retell AI — voice agent infrastructure (may record calls)
• Meta (Facebook) Pixel — advertising analytics
• Leadsy — website visitor tracking
• n8n — workflow automation
• Notion — project and data management

Your rights

Under the Australian Privacy Act 1988, you have the right to access, correct, or request deletion of your personal information. Contact us at jules@switchflow.agency to exercise these rights.

Contact

For privacy enquiries: jules@switchflow.agency